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Our Removals Accreditations, Service Level Agreements, Companies, Agents and Partners

Our Removals Accreditations,
Service Level Agreements,
Companies, Agents and Partners

UniGroup Worldwide International Movers are accredited by the world’s foremost international removals associations, giving you the confidence that our independently certified processes and procedures exceed industry standards, and that we have both the resources and expertise to deliver superior international removals services worldwide.

As the largest removals company in the world, with over 1,000 service centres across 180 countries, our global accreditations ensure the same level of consistent, superior quality service, literally anywhere in world.

Our Accreditations and Service Level Agreements

FAIM Accreditation By FIDI

As a global alliance member of FIDI, the preeminent international removals and relocation association, UniGroup Worldwide is accredited to FIDI’s highest quality standard, FIDI-FAIM, which is generally accepted as the supreme professional industry standard worldwide.

UniGroup Worldwide global alliance member of FIDI logo

FAIM is the only all-encompassing quality assurance program for the international removals industry, recognised for more than a decade as the ultimate seal of quality by the global mobility industry.

UniGroup Worldwide accredited to highest quality standard, FIDI-FAIM logo

FAIM certification:

  • Includes over 200 defined quality requirements
  • Applies to both operational and client service employees
  • Ensures consistent, superior quality service delivery at all times
  • Provides for consistency in training and continuous employee development
  • Requires a rigorous on-site audit by an independent Ernst & Young inspector every three years.

To attain and maintain FAIM certification UniGroup Worldwide must:

  • Demonstrate strict compliance with rigorous standards of:
    • Anti-bribery and corruption
    • Social responsibility
    • Code of conduct
    • Privacy data protection
  • Demonstrate a supply chain that:
    • Demands superior quality performance from all suppliers and partners
    • Adheres to strict, timely performance and issue management controls

Our Service Level Agreements

Each service centre in our global network is held to a rigorous UniGroup Service Level Agreement, ensuring the same level of superior quality regardless of location. Our consistent standard of quality, reliability and unsurpassed local knowledge sets UniGroup Worldwide apart, giving you confidence and peace of mind when entrusting UniGroup with the careful, safe and stress-free transport of your belongings.

UniGroup Worldwide’s ability to consistently meet the rigorous standards set out by the prestigious FIDI-FAIM accreditation, together with our own stringent global Service Level Agreements, attest to our unwavering commitment to quality, as well as a unique ability to maintain this quality throughout our expansive global footprint.

International Laws and Regulations

In addition to UniGroup Worldwide strictly adhering to all international accreditations and Service Level Agreements, we comply globally with the international laws and regulations established by:

  • Customs-Trade Partnership Against Terrorism Certification
  • Foreign Corrupt Practices Act
  • Office of Foreign Assets Control
  • Convention for the Safety of Life at Sea
  • Transportation Safety Administration
  • International Air Transportation Association
  • Federal Maritime Commission.

Our Companies, Agents and Partners

As the largest removals company in the world, UnigGroup Worldwide International Movers have over 1,000 service centres across 180 countries, safely delivering over 48,000 international shipments every year.

To maintain our exceptionally high standards of service delivery globally, and our industry-leading 95% customer satisfaction, we rely on a global network of our own companies in Europe and Asia, UniGroup agents in North America, and global alliance partners where we do not have owned locations.

This worldwide network of industry-leading international moving companies allows UniGroup to deliver a true global presence and provide consistently superior quality service, worldwide compliance, and local expertise on a worldwide scale.

Two of our best-known agent networks are the leading local, interstate and international North American movers, Mayflower Transit and United Van Lines.

Mayflower Transit

America’s most trusted removals company since 1927, Mayflower has an expansive network of 300 highly trained, experienced agents. Dedicated to ensuring the safe transport of household and commercial goods to any corner of the globe, Mayflower prides itself on no-nonsense residential removals services for local, long-distance and international movers.

UniGroup Worldwide International Movers agents, Mayflower Transit

United Van Lines

From full-service right through to do-it-yourself removals and storage, United Van Lines is America's number one removals company. America's largest mover of household goods, United Van Lines boasts a national network of more than 340 agents in every major metro area. When customers choose United, they choose excellence. That’s why United removalists work tirelessly with an unwavering dedication to safety, service and integrity.

UniGroup Worldwide International Movers agents, ​United Van Lines
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